Unit 01 Principles of providing administrative services

1 Understand the organisation and administration of meetings

2 Understand the organisation of travel and accommodation

  • 2.1 Describe the features of different types of business travel and accommodation
  • 2.2 Explain the purpose of confirming instructions and requirements for business travel and accommodation
  • 2.3 Explain the purpose of keeping records of business travel and accommodation

3 Understand how to manage diary systems

  • 3.1 Describe the features of hard copy and electronic diary systems
  • 3.2 Explain the purpose of using diary systems to plan and co-ordinate activities and resources
  • 3.3 Describe the types of information needed to manage a diary system
  • 3.4 Explain the importance of obtaining correct information when making diary entries

4 Understand how to use office equipment

  • 4.1 Describe different types of office equipment
  • 4.2 Explain the uses of different types of office equipment
  • 4.3 Describe factors to be considered when selecting office equipment to complete tasks
  • 4.4 Describe how to keep waste to a minimum when using office equipment

5 Understand the use of mail services in a business context

  • 5.1 Describe the types of mail services used in business organisations
  • 5.2 Explain the need for different types of mail services
  • 5.3 Explain the factors to be considered when selecting mail services
  • 5.4 Explain the factors to be taken into account when choosing postage methods

6 Understand customer service in a business environment

  • 6.1 Describe different types of customers
  • 6.2 Describe the impact of their own behaviour on a customer
  • 6.3 Explain the impact of poor customer service