Unit 01 Principles of providing administrative services

1 Understand the organisation and administration of meetings

• 1.1 Describe the features of different types of meetings
• 1.2 Outline the different ways of providing administrative support for meetings
• 1.3 Explain the steps involved in organising meetings

2 Understand the organisation of travel and accommodation

• 2.1 Describe the features of different types of business travel and accommodation
• 2.2 Explain the purpose of confirming instructions and requirements for business travel and accommodation
• 2.3 Explain the purpose of keeping records of business travel and accommodation

3 Understand how to manage diary systems

• 3.1 Describe the features of hard copy and electronic diary systems
• 3.2 Explain the purpose of using diary systems to plan and co-ordinate activities and resources
• 3.3 Describe the types of information needed to manage a diary system
• 3.4 Explain the importance of obtaining correct information when making diary entries

4 Understand how to use office equipment

• 4.1 Describe different types of office equipment
• 4.2 Explain the uses of different types of office equipment
• 4.3 Describe factors to be considered when selecting office equipment to complete tasks
• 4.4 Describe how to keep waste to a minimum when using office equipment

5 Understand the use of mail services in a business context

• 5.1 Describe the types of mail services used in business organisations
• 5.2 Explain the need for different types of mail services
• 5.3 Explain the factors to be considered when selecting mail services
• 5.4 Explain the factors to be taken into account when choosing postage methods

6 Understand customer service in a business environment

• 6.1 Describe different types of customers
• 6.2 Describe the impact of their own behaviour on a customer
• 6.3 Explain the impact of poor customer service